My Housing

We are in the process of upgrading our Housing Services computer system, in order provide an improved digital customer service.


On Monday 3rd November, we will be replacing our current system with a new website called My Housing. This website will be the new place to get housing information, check your rent account and pay your rent.


While we make these improvements, you will not be able to view or bid on available properties, update your application, check your rent account or rent balance, between Friday 17th October through to Monday 3rd November, However, we will still collect direct debit payments during this time and payments can still be made through the online portal.


During this two-week period, we will make sure that you get the support you need for any urgent issues from your Neighbourhood Officer. However, it might take a little longer than normal to receive the assistance you need.

We apologise in advance for any inconvenience this may cause and ask you to help us help you by contacting us for urgent issues only during this period.


More information


Has the new website been launched, or is there a timeline for when it will be available?

The new website will launch on 3rd November 2025. This page will update with the new address as soon as My Housing is launched on 3rd November. Going to the Property Shop website will also link you to the new system's address.

Will previous user information (including my details) be transferred to the new system?

If you have an active housing registration then your details will be transferred to the new system including registration details and Band and priority if you have a priority.

What steps should we take to resume bidding for properties?

Wait for a letter to people on the housing register due to be posted towards the 30th of October when we have your details set up in the new system.

The letter will include details on how to log into the new system with a unique code to view your details and start bidding if you were bidding before.

Bidding on properties will resume on a date after the 3rd November to give you time to review your details in the new system.

I am wanting to check my details for an annual review - what do I do?

You don't need to worry. Once you have received your letter you can log into the system and check your details then. We understand that you cannot complete your review at this time.

We are in the process of upgrading our Housing Services computer system, in order provide an improved digital customer service.


On Monday 3rd November, we will be replacing our current system with a new website called My Housing. This website will be the new place to get housing information, check your rent account and pay your rent.


While we make these improvements, you will not be able to view or bid on available properties, update your application, check your rent account or rent balance, between Friday 17th October through to Monday 3rd November, However, we will still collect direct debit payments during this time and payments can still be made through the online portal.


During this two-week period, we will make sure that you get the support you need for any urgent issues from your Neighbourhood Officer. However, it might take a little longer than normal to receive the assistance you need.

We apologise in advance for any inconvenience this may cause and ask you to help us help you by contacting us for urgent issues only during this period.


More information


Has the new website been launched, or is there a timeline for when it will be available?

The new website will launch on 3rd November 2025. This page will update with the new address as soon as My Housing is launched on 3rd November. Going to the Property Shop website will also link you to the new system's address.

Will previous user information (including my details) be transferred to the new system?

If you have an active housing registration then your details will be transferred to the new system including registration details and Band and priority if you have a priority.

What steps should we take to resume bidding for properties?

Wait for a letter to people on the housing register due to be posted towards the 30th of October when we have your details set up in the new system.

The letter will include details on how to log into the new system with a unique code to view your details and start bidding if you were bidding before.

Bidding on properties will resume on a date after the 3rd November to give you time to review your details in the new system.

I am wanting to check my details for an annual review - what do I do?

You don't need to worry. Once you have received your letter you can log into the system and check your details then. We understand that you cannot complete your review at this time.

  • CLOSED: This survey has concluded.

    Join the Housing Online Focus Group

    If you can give us a little of your time to see the new website that will replace Property Shop, and also provide customers with the ability to check their rent accounts, please let us know below.

    We'd also like to know if you have any particular interests so that we can make sure you are involved in topics that you are interested in.

Page last updated: 21 Oct 2025, 09:51 AM