We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
We are in the process of upgrading our Housing Services computer system, in order provide an improved digital customer service.
On Monday 3rd November, replaced our current system with a new website called My Housing. This website will be the new place to get housing information, check your rent account and pay your rent.
We apologise in advance if we take slightly longer to help you while we get used to the new system.
More information
Will previous user information (including my details) be transferred to the new system?
If you have an active housing registration then your details will be transferred to the new system including registration details and Band and priority if you have a priority.
What steps should we take to resume bidding for properties?
Wait for a letter to people on the housing register due to be posted when we have your details set up in the new system.
The letter will include details on how to log into the new system with a unique code to view your details and start bidding if you were bidding before.
Bidding on properties will resume in November to give you time to review your details in the new system.
I am wanting to check my details for an annual review - what do I do?
You don't need to worry. Once you have received your letter you can log into the system and check your details then. We understand that you cannot complete your review at this time.
We are in the process of upgrading our Housing Services computer system, in order provide an improved digital customer service.
On Monday 3rd November, replaced our current system with a new website called My Housing. This website will be the new place to get housing information, check your rent account and pay your rent.
We apologise in advance if we take slightly longer to help you while we get used to the new system.
More information
Will previous user information (including my details) be transferred to the new system?
If you have an active housing registration then your details will be transferred to the new system including registration details and Band and priority if you have a priority.
What steps should we take to resume bidding for properties?
Wait for a letter to people on the housing register due to be posted when we have your details set up in the new system.
The letter will include details on how to log into the new system with a unique code to view your details and start bidding if you were bidding before.
Bidding on properties will resume in November to give you time to review your details in the new system.
I am wanting to check my details for an annual review - what do I do?
You don't need to worry. Once you have received your letter you can log into the system and check your details then. We understand that you cannot complete your review at this time.
If you can give us a little of your time to see the new website that will replace Property Shop, and also provide customers with the ability to check their rent accounts, please let us know below.
We'd also like to know if you have any particular interests so that we can make sure you are involved in topics that you are interested in.
