Housing Online Focus Group

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In the next months we will be launching a new computer system in Housing which brings together some of our older systems. As part of the new system, a new online service for customers will be launched which will replace the Property Shop website and will also allow customers to check their rent accounts.

We'd like your help in making sure that the information we give to customers about this change is as clear and useful as possible.

We held an online customer focus group on the 11th September 2024 - you can download the presentation we worked through in the Downloads section of this page.

If you'd like to get involved then please join our Forum below. You'll need to register which only takes a minute.

In the next months we will be launching a new computer system in Housing which brings together some of our older systems. As part of the new system, a new online service for customers will be launched which will replace the Property Shop website and will also allow customers to check their rent accounts.

We'd like your help in making sure that the information we give to customers about this change is as clear and useful as possible.

We held an online customer focus group on the 11th September 2024 - you can download the presentation we worked through in the Downloads section of this page.

If you'd like to get involved then please join our Forum below. You'll need to register which only takes a minute.

Questions

If you have a question about the new Housing Online website, please put it here and we'll answer.  If you are registered, you'll get an email to let you know that we've answered your question.

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  • Share Will there be a separate housing application for Armed Service leavers? on Facebook Share Will there be a separate housing application for Armed Service leavers? on Twitter Share Will there be a separate housing application for Armed Service leavers? on Linkedin Email Will there be a separate housing application for Armed Service leavers? link

    Will there be a separate housing application for Armed Service leavers?

    3 months ago

    There won’t be a separate application but there will be a specific question on the application form asking if you’re an armed service leaver.

  • Share Will the new system make it quicker to complete the housing application form? on Facebook Share Will the new system make it quicker to complete the housing application form? on Twitter Share Will the new system make it quicker to complete the housing application form? on Linkedin Email Will the new system make it quicker to complete the housing application form? link

    Will the new system make it quicker to complete the housing application form?

    3 months ago

    It will be a lot easier to navigate and simpler to use and online training will be available – there is also the option to save progress and come back to the application later.

  • Share Will customers still have to update their details on an annual basis, and will the system make that easier? on Facebook Share Will customers still have to update their details on an annual basis, and will the system make that easier? on Twitter Share Will customers still have to update their details on an annual basis, and will the system make that easier? on Linkedin Email Will customers still have to update their details on an annual basis, and will the system make that easier? link

    Will customers still have to update their details on an annual basis, and will the system make that easier?

    3 months ago

    The request to update your circumstances on an annual basis is part of the overall allocations policy – so you will still have to update details on an annual basis, but the system should make it simpler.

  • Share Can exceptions be made for people who don’t have five years of address history? on Facebook Share Can exceptions be made for people who don’t have five years of address history? on Twitter Share Can exceptions be made for people who don’t have five years of address history? on Linkedin Email Can exceptions be made for people who don’t have five years of address history? link

    Can exceptions be made for people who don’t have five years of address history?

    3 months ago

    Individual circumstances will always be considered, and exceptions can be made when appropriate.

  • Share Will the new system speed up the processing of the housing application? on Facebook Share Will the new system speed up the processing of the housing application? on Twitter Share Will the new system speed up the processing of the housing application? on Linkedin Email Will the new system speed up the processing of the housing application? link

    Will the new system speed up the processing of the housing application?

    3 months ago

    No – the processing time will remain the same.

  • Share Will we engage with the Local Area Committees (LACs)? on Facebook Share Will we engage with the Local Area Committees (LACs)? on Twitter Share Will we engage with the Local Area Committees (LACs)? on Linkedin Email Will we engage with the Local Area Committees (LACs)? link

    Will we engage with the Local Area Committees (LACs)?

    3 months ago

    The Practice Team Service Manager from the project will attend the Local Area Committee Chairs group on the 17th September to brief them on the project and the outcome of conversations we have had so far with tenants and customers.

  • Share The order in which rent accounts is shown looks out of date order – can this be fixed? on Facebook Share The order in which rent accounts is shown looks out of date order – can this be fixed? on Twitter Share The order in which rent accounts is shown looks out of date order – can this be fixed? on Linkedin Email The order in which rent accounts is shown looks out of date order – can this be fixed? link

    The order in which rent accounts is shown looks out of date order – can this be fixed?

    3 months ago

    The website orders the rent accounts in order of the rent account number, so we will try to load the accounts in an order which is logical.   If we cannot make this happen we will make sure that this point is covered in our help documents to tenants and customers who use the website. 

Page last updated: 23 Oct 2024, 10:11 AM