Hello all - please see below a letter that we intend to send out to tenants before the launch of the new computer system. Dates are not included in this text as they will be subject to change until we know the launch dates. Could you please look at this letter and comment on whether you think it is understandable, or if there are any changes you would make to the letter. I met with some tenants a couple of weeks ago and this is the current draft. Please do comment on any areas which could be improved. Thanks, Harry.
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Dear tenant
I’m writing to let you know some important news about changes to our computer system in Housing. We are merging two of our main housing systems into one in [date]. Having one system means that we are not using two sets of information to do similar things. This will improve the way in which we work and deliver you a better customer experience. It will enable us to improve our services to you in the future.
From [two week period] we will be switching off the older systems and setting up the new system. During this time, we have plans in place to make sure you get the best service we can provide, but over those two weeks it may take longer to help you.
We’ll still be able to help you with important issues over the two weeks but please can you help us by contacting us for urgent enquiries only. You can also speak to your Neighbourhood Officer to get help and support during this time. You can contact your Neighbourhood Officer on 0114 293 0000.
Repairs are not part of the first upgrade so you can continue to report repairs in the same way as you do now.
The Sheffield Property Shop is becoming Housing Online
Our new system means that a new website will replace the Property Shop and our old rent account website.
Housing Online will be where you can register for and bid on social housing and check your rent account. Housing Online will launch on [launch date].
If you use the Property Shop website, look out for another letter we’ll be sending you. This will have a unique reference number you can use to log into Housing Online to view your application details, and bid on social housing. We’ll go into more details in that letter, but for now you need to know that all your current details will be the same, including your waiting time and priority.
If you would like more information
If you’d like more information about Housing Online or would like to ask a question, please visit haveyoursay.sheffield.gov.uk/housing-online or call our call centre on 0114 293 0000.
Thank you
Thank you for helping us to make this upgrade as easy as possible for everyone.
Please accept my apologies in advance, if it takes us a little longer to deal with your enquiries, during [month of launch].
Yours sincerely
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