My Housing

We are in the process of upgrading our Housing Services computer system, in order provide an improved digital customer service.


On Monday 3rd November, we will be replacing our current system with a new website called My Housing. This website will be the new place to get housing information, check your rent account and pay your rent.


While we make these improvements, you will not be able to view or bid on available properties, update your application, check your rent account or rent balance, between Friday 17th October through to Monday 3rd November, However, we will still collect direct debit payments during this time and payments can still be made through the online portal.


During this two-week period, we will make sure that you get the support you need for any urgent issues from your Neighbourhood Officer. However, it might take a little longer than normal to receive the assistance you need.

We apologise in advance for any inconvenience this may cause and ask you to help us help you by contacting us for urgent issues only during this period.


More information


Has the new website been launched, or is there a timeline for when it will be available?

The new website will launch on 3rd November 2025. This page will update with the new address as soon as My Housing is launched on 3rd November. Going to the Property Shop website will also link you to the new system's address.

Will previous user information (including my details) be transferred to the new system?

If you have an active housing registration then your details will be transferred to the new system including registration details and Band and priority if you have a priority.

What steps should we take to resume bidding for properties?

Wait for a letter to people on the housing register due to be posted towards the 30th of October when we have your details set up in the new system.

The letter will include details on how to log into the new system with a unique code to view your details and start bidding if you were bidding before.

Bidding on properties will resume on a date after the 3rd November to give you time to review your details in the new system.

I am wanting to check my details for an annual review - what do I do?

You don't need to worry. Once you have received your letter you can log into the system and check your details then. We understand that you cannot complete your review at this time.

We are in the process of upgrading our Housing Services computer system, in order provide an improved digital customer service.


On Monday 3rd November, we will be replacing our current system with a new website called My Housing. This website will be the new place to get housing information, check your rent account and pay your rent.


While we make these improvements, you will not be able to view or bid on available properties, update your application, check your rent account or rent balance, between Friday 17th October through to Monday 3rd November, However, we will still collect direct debit payments during this time and payments can still be made through the online portal.


During this two-week period, we will make sure that you get the support you need for any urgent issues from your Neighbourhood Officer. However, it might take a little longer than normal to receive the assistance you need.

We apologise in advance for any inconvenience this may cause and ask you to help us help you by contacting us for urgent issues only during this period.


More information


Has the new website been launched, or is there a timeline for when it will be available?

The new website will launch on 3rd November 2025. This page will update with the new address as soon as My Housing is launched on 3rd November. Going to the Property Shop website will also link you to the new system's address.

Will previous user information (including my details) be transferred to the new system?

If you have an active housing registration then your details will be transferred to the new system including registration details and Band and priority if you have a priority.

What steps should we take to resume bidding for properties?

Wait for a letter to people on the housing register due to be posted towards the 30th of October when we have your details set up in the new system.

The letter will include details on how to log into the new system with a unique code to view your details and start bidding if you were bidding before.

Bidding on properties will resume on a date after the 3rd November to give you time to review your details in the new system.

I am wanting to check my details for an annual review - what do I do?

You don't need to worry. Once you have received your letter you can log into the system and check your details then. We understand that you cannot complete your review at this time.

Discussions: All (3) Open (0)

  • Housing Online Customer Forum

    about 1 year ago
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    A forum to discuss communications and training we propose to send out and have available to customers and tenants using the new Housing Online website to manage their accounts and register and bid for properties.  Please note that you need to be registered to post in this forum - it only takes a few moments.

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  • Updates and questions

    7 months ago
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    We'll use this area to update you on the latest communications we are planning to send out to tenants and customers and ask for your feedback.  Please also feel free to comment on what makes a good update for you - short and snappy, more information the better?  What sorts of communication do you think we need to do to ensure as many customers and tenants know about the new website?

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  • Please comment on a draft letter to tenants

    about 1 year ago
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    Hello all - please see below a letter that we intend to send out to tenants before the launch of the new computer system.  Dates are not included in this text as they will be subject to change until we know the launch dates.  Could you please look at this letter and comment on whether you think it is understandable, or if there are any changes you would make to the letter.  I met with some tenants a couple of weeks ago and this is the current draft.  Please do comment on any areas which could be improved.  Thanks, Harry.

    ------------------------------

    Header

    Date 

    Dear tenant 

    I’m writing to let you know some important news about changes to our computer system in Housing.  We are merging two of our main housing systems into one in [date].  Having one system means that we are not using two sets of information to do similar things. This will improve the way in which we work and deliver you a better customer experience. It will enable us to improve our services to you in the future. 

    From [two week period] we will be switching off the older systems and setting up the new system.  During this time, we have plans in place to make sure you get the best service we can provide, but over those two weeks it may take longer to help you. 

    We’ll still be able to help you with important issues over the two weeks but please can you help us by contacting us for urgent enquiries only.  You can also speak to your Neighbourhood Officer to get help and support during this time.  You can contact your Neighbourhood Officer on 0114 293 0000. 

    Repairs are not part of the first upgrade so you can continue to report repairs in the same way as you do now. 

    The Sheffield Property Shop is becoming Housing Online 

    Our new system means that a new website will replace the Property Shop and our old rent account website.   

    Housing Online will be where you can register for and bid on social housing and check your rent account.  Housing Online will launch on [launch date]. 

    If you use the Property Shop website, look out for another letter we’ll be sending you.  This will have a unique reference number you can use to log into Housing Online to view your application details, and bid on social housing.  We’ll go into more details in that letter, but for now you need to know that all your current details will be the same, including your waiting time and priority.  

    If you would like more information 

    If you’d like more information about Housing Online or would like to ask a question, please visit haveyoursay.sheffield.gov.uk/housing-online or call our call centre on 0114 293 0000. 

    Thank you 

    Thank you for helping us to make this upgrade as easy as possible for everyone.   

    Please accept my apologies in advance, if it takes us a little longer to deal with your enquiries, during [month of launch]. 

    Yours sincerely 

    Name 

    Position 

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Page last updated: 21 Oct 2025, 09:51 AM