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Mystery Shopping with magnifying glass.

Mystery Shopping Review

Over the past 18 months, we have been trying to support you, as a group of tenants, to look into different areas of the Housing Service. So far, you have looked at the following:


  • Contact Centre.
  • Estate Services.
  • Voids.


We would like to know what you think about the projects, especially the input that you have received from Council staff.

It would be extremely helpful if you could take a few minutes to complete this short survey, please. It will help us to support tenants better and get your message across to managers in the Council.

It doesn't matter if you have been involved in all of the projects or just attended one meeting, your views are important to us.

1.  

How satisfied are you that you were supported by Council staff to take part in the projects?

* required
2.  

How satisfied are you that you were supported to make your views known?

* required
3.  

How satisfied are you that you and other tenants were listened to throughout the projects?

* required
4.  

Do you agree that you and other tenants were treated with fairness and respect during the meetings?

* required
5.  

How satisfied are you that Council officers allowed tenants to decide the content of the reports and recommendations without trying to influence their views?

* required
6.  

How satisfied are you that the mix of in-person, online and hybrid meetings enabled you and others to take part?

* required

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