Mystery Shopping

Our Mystery Shoppers are a group of volunteers who closely inspect how we deliver housing services. They use real-life experience to make recommendations about how we can improve.

We are always looking for new volunteers, so if this is something you might be interested in getting involved with, please email us at GetInvolved@sheffield.gov.uk for more information.

You do not need to have any previous experience in this kind of project - your experience as a tenant of Sheffield City Council is what counts.

Previous projects

Our tenants have been involved in four separate projects during 2024 and 2025, you can read their reports and the Council's responses in the Documents section on this page:

• Mystery Shopping of the Customer Contact Centre.
• Mystery Shopping and evaluation of Estate Services.
• Testing of the Automated Repairs Line.
• Investigation and evaluation of the Voids process.

Our Mystery Shoppers are supported by officers from the council and meetings are a mix of in-person and online. We will provide support for anyone that needs it to be able to get involved, so please let us know if you have any specific needs.

Coming very soon!

We will soon begin our fifth project. The focus of this project has not yet been decided.

Please visit our Ideas Board below to share your thoughts and suggestions on which services you think the next project should focus on. There, you can also see the thoughts and suggestions of other tenants. This could be repairs, rehousing, tenancy management or any other issue that is important to you.