Help Us Get It Right - Your Voice, Your Home

We’re taking a fresh look at how we work with you - our tenants and leaseholders, the people who call our properties “home.” Your everyday experience is the most valuable guide we have, and we want it to shape everything we do, from the way we keep our buildings safe to the little details that make community life brighter.

When you share what’s working (and what isn’t), you help us build an engagement plan that is:

• easier to take part in
• more accessible and inclusive
• clearer about how your feedback leads to real change

Why we need your feedback

We’re teaming up with Tpas - independent tenant‑engagement specialists – to take a fresh, honest look at how we involve our tenants and leaseholders in the decisions that affect your home. We want to know from you:

• How easy is it for you to get involved?
• Does your feedback actually spark change?
• Are our communications clear and helpful?
• What could we do better?

Your ideas can shape everything

Imagine a service that’s built around what works for you, not just what we think works. By sharing your thoughts, insights and experiences you’ll help us create engagement that is:

• Simple to join in.
• Inclusive and accessible - everyone can have a say, no matter how you prefer to communicate.
• Transparent - you’ll know exactly what happens after you speak up.
• Impact‑driven - your input will lead to real measurable improvements, not just a box‑ticking exercise.

This survey is now closed

Thank you to all of those who took the time to complete the survey.  We are now carefully considering all the responses received, and will update this page with the outcomes and next steps once the feedback has been reviewed.