East Neighbourhood Team

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Welcome to our tenant engagement page


Who are we?

The team consists of 49 staff members: Service Manager, Operations & Development Manager, Ward Team Leaders, Neighbourhood Officers, Neighbourhood Support Team Leaders, Neighbourhood Support Officers, Estates Team Leader, Lead Estate Officer, Senior Housing Officer (Estates) , Housing Officer (Estates), Estate Officers, Block Cleaners and Driver Team Leaders.


Purpose of the team

• Offering all tenants an annual/bi -annual visit assessing levels of need and promoting health and well-being

• Managing Anti-Social Behaviour

• Tenancy management and tenancy support for the whole household

• Offering rehousing options and advice and completing priority assessment requests

• Management of garages /sites, meeting rooms and community centres

• Locally based estate service and block cleaning including Health and Safety inspections within flats & maisonettes.

• Working with Estates and Environmental Services Teams and Parks to manage communal and open spaces

• Removal of graffiti and fly tips

• Building strong links, working relationships and developing locality working arrangement with city wide and local service providers including SCC, Police, Health, Voluntary and Faith groups, Social Landlords & other Housing Providers in the area

• Facilitate Community Engagement Services to TARAs and the wider community.

• Facilitate a First Point Housing Customer Access Point at Manor Top Library.


Your Neighbourhood

Where are we?

We are based at are office at 250 Park Grange Road S2 3RD, please note that this office is not open to the public but you can send post here.

Our access point is Manor Top Library, Ridgeway Road, S12 2SS.

Manor Top library opening times are:

  • Monday- 10am-4pm
  • Tuesday- 10am-4pm
  • Wednesday- 10am-4pm
  • Thursday- Closed all day
  • Friday- 10am-4pm

Local Area Housing Forums

Our local forum brings together local tenants, Councillors, housing staff and local service partners to discuss housing issues in our area. Why not come along to the next one and be part of the discussions? They are informal and friendly and all tenants living in the East are welcome - details of the next meeting can be found under 'Key Dates' towards the bottom of this page (or to the right if you're viewing this on a laptop or larger tablet).

Also, we'd love to know what you'd like to discuss at these meetings - so please use the 'Ideas' section below to leave us suggestions for topics to be discussed - all suggestions are welcome and will be considered.

At our next meeting in January, we'll be discussing updates in the rehousing service. We also have a focused discussion at each meeting about a particular Ward, and next month is the turn of Park and Abourthorne - so even more reason to come along if that's the Ward where you live!

Other ways of staying in touch or getting involved

There's lots of other ways to keep up-to-date with what we're doing in your area. We send regular email bulletins to our tenants, copies of which are included on this page below (or to the right, depending on the device you're using).

We also organise Neighbourhood Walkabouts, working with tenants to identify and address issues in and around our estates - you can find out more about these here: Neighbourhood Walkabouts

On this page we've also included links to other sources of information and support - please get in touch with us if there are any other useful links you think we should include.


Welcome to our tenant engagement page


Who are we?

The team consists of 49 staff members: Service Manager, Operations & Development Manager, Ward Team Leaders, Neighbourhood Officers, Neighbourhood Support Team Leaders, Neighbourhood Support Officers, Estates Team Leader, Lead Estate Officer, Senior Housing Officer (Estates) , Housing Officer (Estates), Estate Officers, Block Cleaners and Driver Team Leaders.


Purpose of the team

• Offering all tenants an annual/bi -annual visit assessing levels of need and promoting health and well-being

• Managing Anti-Social Behaviour

• Tenancy management and tenancy support for the whole household

• Offering rehousing options and advice and completing priority assessment requests

• Management of garages /sites, meeting rooms and community centres

• Locally based estate service and block cleaning including Health and Safety inspections within flats & maisonettes.

• Working with Estates and Environmental Services Teams and Parks to manage communal and open spaces

• Removal of graffiti and fly tips

• Building strong links, working relationships and developing locality working arrangement with city wide and local service providers including SCC, Police, Health, Voluntary and Faith groups, Social Landlords & other Housing Providers in the area

• Facilitate Community Engagement Services to TARAs and the wider community.

• Facilitate a First Point Housing Customer Access Point at Manor Top Library.


Your Neighbourhood

Where are we?

We are based at are office at 250 Park Grange Road S2 3RD, please note that this office is not open to the public but you can send post here.

Our access point is Manor Top Library, Ridgeway Road, S12 2SS.

Manor Top library opening times are:

  • Monday- 10am-4pm
  • Tuesday- 10am-4pm
  • Wednesday- 10am-4pm
  • Thursday- Closed all day
  • Friday- 10am-4pm

Local Area Housing Forums

Our local forum brings together local tenants, Councillors, housing staff and local service partners to discuss housing issues in our area. Why not come along to the next one and be part of the discussions? They are informal and friendly and all tenants living in the East are welcome - details of the next meeting can be found under 'Key Dates' towards the bottom of this page (or to the right if you're viewing this on a laptop or larger tablet).

Also, we'd love to know what you'd like to discuss at these meetings - so please use the 'Ideas' section below to leave us suggestions for topics to be discussed - all suggestions are welcome and will be considered.

At our next meeting in January, we'll be discussing updates in the rehousing service. We also have a focused discussion at each meeting about a particular Ward, and next month is the turn of Park and Abourthorne - so even more reason to come along if that's the Ward where you live!

Other ways of staying in touch or getting involved

There's lots of other ways to keep up-to-date with what we're doing in your area. We send regular email bulletins to our tenants, copies of which are included on this page below (or to the right, depending on the device you're using).

We also organise Neighbourhood Walkabouts, working with tenants to identify and address issues in and around our estates - you can find out more about these here: Neighbourhood Walkabouts

On this page we've also included links to other sources of information and support - please get in touch with us if there are any other useful links you think we should include.

Page published: 06 Dec 2024, 02:07 PM