South West Neighbourhood Team

Hello, and welcome to South West Neighbourhood Team's Engagement page.

Here is where you will find our general information, contact details, opening hours, news and any events info. You will also find details of how to get involved in improving our services to you.

Our phone number, email address and First Point address are shown in the "Contact Us" section. This may be showing on the bottom of the page if you're viewing on your phone.

These are our First Point opening hours if you want to speak to us in person:

  • Monday: 9am - 4pm
  • Tuesday: 9am - 4pm
  • Wednesday: CLOSED
  • Thursday: 9am - 4pm
  • Friday: 9am - 4pm

Please note that Lowedges and Jordanthorpe Housing Offices are both permanently closed to the public.


Meet Your South West Neighbourhood Team

We cover Batemoor, Dore and Totley, Ecclesall, Gleadless Valley, Graves Park, Greenhill, Jordanthorpe and Lowedges.

Our teams work together to provide services in these areas. Each team has a different role. Here's a guide to who does what:


Estates Team

You may have seen our Estates Officers in their blue uniforms around your neighbourhood. They help keep your area clean and safe. Their work includes:

  • Cleaning communal areas and blocks
  • Removing fly-tipping
  • Looking after green spaces
  • Carrying out health and safety checks in communal blocks


Neighbourhood Support Team

The Neighbourhood Support Team often provides the first point of contact for tenants. They answer calls and staff the reception at Newfield Green. They also help with:

  • Managing property keys
  • Managing community centres
  • Managing garages
  • Supporting a range of neighbourhood services


Ward Teams

Our Neighbourhood Officers work across four ward teams in the South West area. They support tenants with:

  • Anti-social behaviour issues
  • Rehousing enquiries
  • Tenancy management matters

You may see them visiting residents and working with people in their local communities.


How to get involved in improving our services

Your views are really important to us. We need your feedback to help us improve what we do and to be the best landlord we can be. Here are the ways you can get involved locally:


Neighbourhood Walkabouts

Walkabouts are a fantastic way to meet your local Neighbourhood Team, local Councillors, partner agencies, local TARAs and other community groups.

We walk the local area, discussing the issues we see and how to improve the local area.

So why not join us for a friendly Walkabout and get to know your community better? Below are a list of upcoming dates and the areas we'll be covering:

Dates to be confirmed


Local Area Housing Forum

Our local forum brings together local tenants, Councillors, housing staff and local service partners to discuss housing issues in our area. Why not come along to the next one and be part of the discussions?

They are informal and friendly, and all tenants and leaseholders living in the south west are welcome.

Here are details of our upcoming meetings (venues to be confirmed):

  • Tuesday 15th September, 2pm - 4pm
  • Tuesday 15th December, 2pm - 4pm
  • Tuesday 16th March 2027, 2pm - 4pm

Also, we'd love to know what you'd like to discuss at these meetings - so please use the 'Ideas' section below to leave us suggestions for topics to be discussed. All suggestions are welcome and will be considered.

Why not come along to the next one and be part of the discussions?


Tenants and Residents Associations (TARAs)

TARAs are local independent community groups, run by volunteers for the benefit of local tenants and residents. Here are the TARAs in our area - they'd love to hear from you if you want to find out more or get in touch:

Hello, and welcome to South West Neighbourhood Team's Engagement page.

Here is where you will find our general information, contact details, opening hours, news and any events info. You will also find details of how to get involved in improving our services to you.

Our phone number, email address and First Point address are shown in the "Contact Us" section. This may be showing on the bottom of the page if you're viewing on your phone.

These are our First Point opening hours if you want to speak to us in person:

  • Monday: 9am - 4pm
  • Tuesday: 9am - 4pm
  • Wednesday: CLOSED
  • Thursday: 9am - 4pm
  • Friday: 9am - 4pm

Please note that Lowedges and Jordanthorpe Housing Offices are both permanently closed to the public.


Meet Your South West Neighbourhood Team

We cover Batemoor, Dore and Totley, Ecclesall, Gleadless Valley, Graves Park, Greenhill, Jordanthorpe and Lowedges.

Our teams work together to provide services in these areas. Each team has a different role. Here's a guide to who does what:


Estates Team

You may have seen our Estates Officers in their blue uniforms around your neighbourhood. They help keep your area clean and safe. Their work includes:

  • Cleaning communal areas and blocks
  • Removing fly-tipping
  • Looking after green spaces
  • Carrying out health and safety checks in communal blocks


Neighbourhood Support Team

The Neighbourhood Support Team often provides the first point of contact for tenants. They answer calls and staff the reception at Newfield Green. They also help with:

  • Managing property keys
  • Managing community centres
  • Managing garages
  • Supporting a range of neighbourhood services


Ward Teams

Our Neighbourhood Officers work across four ward teams in the South West area. They support tenants with:

  • Anti-social behaviour issues
  • Rehousing enquiries
  • Tenancy management matters

You may see them visiting residents and working with people in their local communities.


How to get involved in improving our services

Your views are really important to us. We need your feedback to help us improve what we do and to be the best landlord we can be. Here are the ways you can get involved locally:


Neighbourhood Walkabouts

Walkabouts are a fantastic way to meet your local Neighbourhood Team, local Councillors, partner agencies, local TARAs and other community groups.

We walk the local area, discussing the issues we see and how to improve the local area.

So why not join us for a friendly Walkabout and get to know your community better? Below are a list of upcoming dates and the areas we'll be covering:

Dates to be confirmed


Local Area Housing Forum

Our local forum brings together local tenants, Councillors, housing staff and local service partners to discuss housing issues in our area. Why not come along to the next one and be part of the discussions?

They are informal and friendly, and all tenants and leaseholders living in the south west are welcome.

Here are details of our upcoming meetings (venues to be confirmed):

  • Tuesday 15th September, 2pm - 4pm
  • Tuesday 15th December, 2pm - 4pm
  • Tuesday 16th March 2027, 2pm - 4pm

Also, we'd love to know what you'd like to discuss at these meetings - so please use the 'Ideas' section below to leave us suggestions for topics to be discussed. All suggestions are welcome and will be considered.

Why not come along to the next one and be part of the discussions?


Tenants and Residents Associations (TARAs)

TARAs are local independent community groups, run by volunteers for the benefit of local tenants and residents. Here are the TARAs in our area - they'd love to hear from you if you want to find out more or get in touch:

Page last updated: 27 Aug 2026, 08:20 AM