Improving our Housing and Neighbourhoods Service

Would like to see "bidding" for properties changed back to how it was with a waiting list with priority as with this bidding not all vacant properties are shown as it is too many people get given properties without bidding

The Sheffield council are a complete disgrace from top to bottom.
The workmanship of their employees is appalling and they have absolutely no respect for the tenants.
I have been a council tenant for over 40 years and nothing has changed in that time.

You all need to be sacked and replaced with people whom have some pride in their work.

Actually dealing with repairs would be a great start. Had a ceiling collapse in 2021, for all you know it’s still that way! Because NOBODY came to repair it after multiple times contacting you. I paid & had someone sort it. Had a hole in my living room from a leak. You wouldn’t replace my flooring it ruined & already the plaster they placed summer last year is full of cracks. Once repairs are done they should be done properly!
Repairs service is absolutely disgraceful. Entire Sheffield city council is disgraceful.

The repair service is disgusting! We, the tenants in a block of flat reported a hole above the front communal, outside. The rain was wetting the tiles causing some of us to slip and one of us to fall. Most of us are unstable on our feet at the best of times. The repair was started and never completed, leaving an even bigger hole and more wetness. This has been left several months now. It is a health and safety hazard. There is talk amongst the residents of taking legal advice

I reported a wall as unsafe which as moved due to a neighbour putting a large concrete post on my land too? The wall faces a public footpath this was around 18 months ago? Had one email stating you had recieved my email and how busy etc but would get back to me a.s.a.p?? Not heard anything since

Dicusting service still waiting for my new roof had letter 18ths ago

Overgrown Gardens And privet hedges. Cars parked on pavements, litter strewn everywhere everywhere seen road sweeper on my road ever, wasn't like this when the rent collectors are collecting rents

Have far more accommodation for people with autism and/or a learning disability

It needs to be suitable for those with sensory needs

I have been trying to sell my flat back to the Council. It had all been agreed and they said it would take four weeks. Two months later I have heard nothing whilst now having paid over a thousand pounds in bills.
I was then accused of not paying my bills and threatened with court even though I have never owed a penny. Sheffield Council are very inefficient indeed. You can never get to speak to anyone and they ring you back days later. I politely suggest you stop doing surveys and spend the money on actually improving the service. Mandy Farr.

By being more prompt with repairs, and more competent stafmy granddaughter is still waiting for asbestos removal from last homer and it was finally put through to the contractors in early May.

Yes I agree with the feedback gathered. In particular currently contacting back office / planned repairs section to check on progress to a planned repair is very frustrating. With simple repairs you can ring up (although there is a wait) or report online and an appointment is offered, but with planned repairs there is no way of knowing where your repair is in a queue or whether as is often the case, it has been forgotten about entirely or wiped off the system. It is common to get through to Repairs team after an often 45min to 1hr wait - they try to put you through to back office, that person isn't available and advisor says they will send them a message to call you back and then they almost never do call back - you need to repeat this process until by chance the right person in planned repairs team is actually there to take the call - even then many repairs seem to be forgotten about or not followed up. Some of this would be completely avoided if there were a way to check the progress of your repair online (and if what you read there was in plain English) or if timescales for resolving repairs were actually met.

The website is currently difficult to navigate. Many peoplr cannot use telephones, so the ability to communicate via email or online forms is vital. The ability to book repairs or pay bills online is something that takes a lot of stress away from disabled people like myself.

I have been asking Veolia and the council to put household waste bins on the Dover, Bonville Gardens and Morpeth Gardens Estate on Dover street as all the blocks on there don't have household waste bins, There is currently paper recycling bins which people are using as household bins as there is no where else to put the rubbish then Veolia won't empty them. Why can't we have a paper recycling bin and a large waste bin that residents can use.The council then collects rubbish outside of the bins but they don't empty the bins. it is ridiculous that in 2023 households don't have waste bins. I spoke to the local councillors office who were appalled and they contacted the council who told them that they would contact me to discuss it, but I have heard nothing. It seems to be the case that council tax payers are not listened to in this area of Sheffield. Local residents are being ignored when they shouldn't be I am over 60 years old and I am continually keeping the street clean as there is not enough space for waste. This is a disgrace I don't expect a reply as this council seems to ignore valid complaints

You should start by correcting this webpage. The links don't work

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overgrown privit Bush blocking pavements and streetlighting buried in the Bush no path on a corner dangerous for pedestrians
Aldfield way Sheffield 5 no accountability for houses given to people who are not garden friendly should be part of tenancy agreements

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Booking a repairs appointment online is useful but you should be able to cancel and rearrange online. I spent an hour on the phone in a queue when I realised I could no longer make the appointment I booked online.

The estate is full of rats, we had a rat come in through the back door over our ground floor balcony and it took four days to trap it and take it out of the flat. It left urine and faeces all over the flat and kitchen worktops. Need better waste management on the estate, the bins are not covered properly.

You have an out of hours emergency line, but during office hours even if it's an emergency you have to wait on hold for an hour. You could have a separate 24 hour emergency line so people can speak to someone faster in case of urgent repair issues.

Thank you

I am a leaseholder. The current system is still in the name of the last council tenant - at least three owners ago now. The online job booking does not allow me to raise jobs for shared areas, such as shared drains and the emergency lighting in the hall, meaning I have to ring up and then have explain all this to the operator, often after a very long time on hold. It would be great if the new system could accommodate leaseholders as well as tenants and allow me to raise jobs.

Assuming this new system also covers what council tax is due for each property. It would be a good idea to ask for a copy of the tenancy agreement at the start of each new tenancy. This would mean you would be able to calculate the correct actual council tax due from the first day of the tenancy until the last day of the tenancy. For example, A tenancy starts on the 5th of the month , when the tenant rings to inform you they are moving out in a particular month they are liable for the council tax to the last day of their tenancy, in this example to the 4th of the month. This is not just about council housing but for all landlords of private housing, It would cut down on the number of errors and mistakes being made on a regular basis and all the time and effort involved in rectifying the errors.