Electrical Test Survey

We recently carried out an electrical test at your property as part of our ongoing Electrical Testing Programme. We’d really appreciate it if you could take a moment to complete a short survey to help us improve our service.

Your feedback is important to us and helps ensure we’re delivering the best possible experience.

Thank you!

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Did you receive any communication before you appointment?

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Did the technician arrive when you expected?

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Did the technician show their ID card?

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Was the technician polite, friendly and professional?

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If not why not?

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Were you happy with the work carried out?

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If not why not?

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Were you satisfied with how you were kept informed of progress and made aware of any delays, if appropriate?

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Was the electrical test completed in the first and only visit?

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10.

Taking everything into account how satisfied were you with the work completed? Please enter a number between 1 and 10, 1 being poor 10 being excellent.

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11.

If you gave a score 6 or less, what was the reason for this?

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12.

Do you have any other comments about the electrical testing work carried out?

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